WHAT DOES SUPER SOURCE DO?

Super Source supplies commercial dish machines, ware washing chemicals, janitorial/sanitation products, and related services to restaurants, bars, country clubs, hotels, private schools, and other foodservice and hospitality operators. We provide both the equipment and the chemistry, plus ongoing service and support.

WHAT AREAS DO YOU SERVE?

We primarily serve the greater Washington, DC region, including Northern Virginia and Maryland (e.g., DC, Arlington, Alexandria, Fairfax, Baltimore, Annapolis, and surrounding areas). If you’re outside this area, contact us and we’ll confirm whether we can service your location.

Our sister locations serve all or portions of: Georgia, Florida, North Carolina, South Carolina, Tennessee, Texas

WHO IS A TYPICAL SUPER SOURCE CUSTOMER?

Our customers range from single-location independent restaurants to multi-unit groups, country clubs, caterers, private schools, hotels, and other high-volume foodservice operations that need reliable dish machines and consistent chemical supply.

DO YOU SELL OR LEASE DISH MACHINES?

We do both. We lease commercial dish machines and provide full service support, but we can also sell equipment outright if that’s a better fit for your operation.

WHAT’S INCLUDED IN A DISH MACHINE LEASE?

Use of the dish machine for the term of the agreement, includes:

• Scheduled preventive maintenance

• Break-fix service (labor) for normal wear

• No charge for repair parts

WHAT BRANDS OF DISH MACHINES DO YOU SUPPORT?

We support major commercial brands such as CMA, Jackson, and similar front-loaders, under counters, conveyors, and glass washers. If you have an existing machine from another brand we can service that machine too!

HOW DO WE REQUEST SERVICE ON MY DISH MACHINE?

You can call or text the main office number (571.447.9000) to reach our Service Department. We monitor the line for all calls and text message - even after hours.

WHAT ARE YOUR SERVICE HOURS?

Our office hours are 7:00 AM to 4:00 PM Monday through Friday. We also provide emergency service coverage for after hours, weekends, and holidays.

DO YOU CHARGE FOR SERVICE CALLS?

For our customers on our Route Program or in our Service Program - there is no charge for service calls. If a dish machine is owned by a customer, and parts are required for repair, we do charge for replacement parts. If the machine is covered under a machine lease agreement or a warranty agreement - there is no charge for replacement parts.

DO YOU PROVIDE PREVENTATIVE MAINTENANCE (PM)?

Yes. Preventative maintenance is the cornerstone of our service program. We perform a thorough check on all machines every 45 to 90 days to minimize downtime and ensure the machine is producing quality results.

WHAT TYPES OF CHEMICALS OR SUPPLIES DO YOU PROVIDE?

We manufacture a complete line of cleaning chemicals suited for dish machines, general cleaning, floor cleaners, hand soaps, laundry and housekeeping operations, specialty chemicals, can liners, disposable gloves, cleaning tools and supplies. Request a product guide from your route representative or contact us for more information.

ARE YOUR PRODUCTS COMPLIANT WITH LOCAL HEALTH REGULATIONS?

Our products are selected to meet or exceed applicable health department and foodservice sanitation standards when used as directed. We provide Safety Data Sheets (SDS) and usage guidelines for all chemical products.

CAN YOU HELP TRAIN MY STAFF ON CHEMICAL SAFETY AND PROPER USE?

Absolutely! We can provide on-site training, one time or recurring, on safe handling, storage, procedures, and basic dish machine operation. Ask your route representative or contact us to schedule a training session.

HOW DO I GET SAFETY DATA SHEETS (SDS) FOR YOUR PRODUCTS?

SDS are available at the following link (English and Spanish): https://supersourceinc.com/safety-data-sheets/. On every chemical container or spray bottle is a QR Code that can also take you directly to the SDS.

HOW DO WE ORDER OR REQUEST PRODUCTS?

We primarily provide products to customers on a weekly or bi-weekly route schedule in our Route Program. We check in when we arrive, track inventory levels, check levels against PAR, and leave only the items you need. For some customers, we do accept orders via email (Orders@supersourcedc.com) and can follow-up with a delivery day when we are in the area.

WHAT IS YOUR DELIVERY SCHEDULE?

The majority of our customers are visited every week or two weeks. We set a delivery day based on your area and stop in as needed.

WHAT ARE YOUR ORDER MINIMUMS?

We do not have order minimums.

DO YOU CHARGE DELIVERY FEES?

We do not charge delivery fees.

HOW WILL I RECEIVE MY INVOICES?

At the time of delivery we will email a copy of your invoice to the email on file. If you need a paper copy at the time of delivery - we can leave one as well.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept checks, credit cards, and ACH. Customers can sign up in our Customer Portal to set up auto-payment of invoices, pay select invoices, and update payment methods. Customers can also remit payment directly to us via ACH - please contact us and we can share our banking information. You can set up automatic payments by completing the form found here (Auto Pay Form) and return it to your route representative or email it to us at Info@supersourcedc.com

WHAT ARE YOUR PAYMENT TERMS?

Our standard terms are net 30 days from the invoice date.

DO YOU CHARGE CREDIT CARD PROCESSING FEES?

We do not charge credit card processing fees.

WHO DO I CONTACT FOR BILLING QUESTIONS?

You can call the main office number then select Accounting from the menu to connect with someone who can help. You can also email Info@supersourcedc.com with questions.

HOW DO I BECOME A SUPER SOURCE CUSTOMER?

Contact us to setup a time to stop in, review your specific needs, try free sample products, and coordinate a time for getting on our Route Program. If you require new machines, we will have our Service Team conduct a site survey.

WHAT DOES A SITE SURVEY INCLUDE?

Our site survey is focused on understanding your needs (solving a specific problem, assessing your volume/operation, etc.) and identifying the best machine solution for you. We check the physical space, electrical, water supply, and drain

DO YOU OFFER SAMPLE PRODUCTS TO TRY?

Absolutely! We want to show you and your staff how to use our products to achieve the best results possible. Feel free to ask your route representative or contact the office to request free samples of any of our products.

HOW DO WE WORK WITH SUPER SOURCE ON DESIGNING A NEW DISH ROOM?

The process is similar to a Site Survey, but extends to looking at all options to improve the flow and efficiency of your dish room. If your are developing a new concept, or have a planned remodel in the future, contact us early in the process so we can work with your architect, kitchen designer, equipment supplier, and/or general contractor to develop comprehensive plan.

DOES SUPER SOURCE REMOVE OLD DISH MACHINES WHEN INSTALLING NEW ONES?

In a majority of situations the answer is yes! We can remove an old machine, bring it back to our facility, and coordinate with your previous provider to arrange pick-up. If you own the equipment that is removed - we can also dispose of the old machine.

WHAT IF AN ISSUE COMES UP DURING A HEALTH INSPECTION?

If the issue is with sanitizer levels on your three compartment sink or a dish machine issue (e.g., temperatures, sanitizer levels, etc.) please contact us immediately. We can work to address the issue over the phone or dispatch a technician to resolve the issue. We are fully versed in sanitizer and machine health codes and work with health inspectors in the area.

STILL HAVE QUESTIONS?

Contact us and we can help! We are an extension of your operation and are happy to answer questions, address issues or challenges, and take action. You can call the main number, or text, and we will get back to you quickly.